Returns & Exchanges

At ITzoo.sk, we want you to be fully satisfied with your refurbished electronics; therefore, we offer a straightforward 14-day return policy for a full refund or exchange. All returned items must be in their original condition and include all accessories and packaging provided at the time of purchase.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully pack the electronic device in its original box or a secure equivalent, ensuring all cables, manuals, and components are included to avoid restocking fees.

• 3.
  Shipping Your Item

  Affix the provided shipping label or send the package to our warehouse address using a tracked courier service to ensure safe delivery to our technical department.

• 4.
  Inspection and Refund

  Once our technicians verify the device condition and serial numbers, we will process your refund or dispatch your replacement within 3-5 business days.