Frequently Asked Questions
Everything you need to know about shopping at ITzoo.sk
What is the difference between new and refurbished electronics?
New items are factory-sealed, while refurbished electronics are professionally inspected, tested, and cleaned to ensure full functionality. Refurbished products offer significant savings while maintaining high performance standards.
Does my purchase come with a warranty?
Yes, all products purchased from ITzoo.sk come with a standard 12-month warranty. We also offer extended warranty options for select laptops and desktop computers.
What are your shipping costs and delivery times?
We offer standard delivery within 3-5 business days across Slovakia. Shipping costs are calculated at checkout based on the weight of the items, but we offer free shipping on orders over 200 EUR.
Can I return a product if I am not satisfied?
Absolutely. You can return any item within 14 days of receipt for a full refund, provided it is in its original condition and packaging.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), PayPal, and direct bank transfers. For local customers, we also offer cash-on-delivery services.
Are the batteries in refurbished laptops tested?
Yes, every laptop battery undergoes a rigorous testing process. We guarantee that all refurbished batteries hold at least 80% of their original capacity.